j
jasmine_2101

Jasmine M

@jasmine_2101

Bilingual Solutions Specialist

Canada
English, French
About me
I am a bilingual professional with experience in customer service, communication, and administrative support. I am fluent in English and French, with strong research and writing skills. I am recognized for adaptability and attention to detail.... Read more

Skills

j
jasmine_2101
Jasmine M
Offline • 
Average response time: 1 hour

See my services

Product Descriptions
I will write ecommerce product descriptions
From$10 / projectMore details
Translation
I will translate english to french or french to english
From$10 / projectMore details

Work experience

Bilingual Solutions Specialist - Remote

Xperigo • Part-time

Jan 2024 - Present • 2 yrs 4 mos

Provided bilingual (English/French) roadside support for major automotive brands across North America including Volkswagen, Audi, Honda, and others. • Coordinated dispatch of service providers (AAA/CAA) and managed logistics for timely roadside assistance. • Assessed vehicle issues and matched clients with the appropriate service solutions. • Maintained high call quality scores through clear communication and strong customer service. • Utilized Salesforce to track service requests and manage case details. • Adapted communication style and problem-solving approach to diverse client needs in a remote environment.

Front Office Intern

Multi Transport Logistics (MTL) • Freelance

Jan 2020 - Dec 2020 • 11 mos

Supported CEO during client meetings, bid openings, and marketing activities. Handled data entry and assisted with project cost analysis in Excel.