j
jasmine_cx

Jasmine Y.

@jasmine_cx

Ecommerce Customer Experience Specialist and Logistics Manager

United States
English
About me
I help e-commerce brands manage customer care and logistics. With 11+ years of enterprise logistics and database experience, I handle high-volume queues across email, chat, and ticketing networks. How I support your store: • Omnichannel Support: Fast, precise inbox management (Zendesk, Shopify). • Logistics Expert: Tracking workflows and resolving delivery or carrier disputes. • De-escalation: Turning delivery issues into long-term brand loyalty. I provide the corporate reliability, data integrity, and problem-solving focus your growing business needs to succeed.... Read more

Skills

j
jasmine_cx
Jasmine Y.
Offline • 

See my services

Customer Support
I will be your ecommerce customer support and logistics manager
From$150 / projectMore details

Work experience

United_States Postal Service

United States Postal Service

Full-time • 7 yrs 8 mos

Lead E-commerce Customer Experience and Support Manager

Mar 2026 - Present • 4 mos

Lead customer experience operations and support logistics, handling 60-70 critical client interactions daily across omnichannel communication streams. Orchestrate customer experience workflows, resolve complex multi-tiered escalations, and manage routing protocols to optimize queue efficiency. Mentor and coach customer care representatives on service policies, technical procedures, and conflict de-escalation strategies. Utilize enterprise CRM databases and internal logistics systems to track package lifecycles, audit data entry, and investigate account histories.

Customer Experience and Operations Specialist

Nov 2018 - Mar 2026 • 7 yrs 4 mos

Managed 60+ daily omnichannel customer inquiries and operational requests within a high-volume, fast-paced national customer center. Investigated complex account issues, tracked shipment histories, and resolved multi-tiered customer delivery bottlenecks. Utilized advanced CRM software to document customer interactions, manage workflow tickets, and ensure high-accuracy record keeping. Identified critical service trends to report to management and actively assisted coworkers with internal software navigation and customer procedures.