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jasperlynn1978

Jessica J

@jasperlynn1978

Customer Service Manager

United States
English
About me
I am a customer-focused technical support professional with over 5 years of experience supporting the Apple ecosystem. I have a proven ability to resolve complex technical issues and manage high-volume workloads while leading teams and improving operational processes. I am seeking a remote role in Customer Success or Service Delivery.... Read more

Skills

j
jasperlynn1978
Jessica J
Offline • 

See my services

Writing & Translation
I will your apple ecosystem technical agent
From$20 / projectMore details

Portfolio

Work experience

Teleperformance

Remote Customer Service Manager | Apple Ecosystem

Teleperformance • Full-time

Jan 2021 - Present • 5 yrs 6 mos

Provide advanced technical support for Apple products and services in a fully remote environment. Collaborated with cross-functional teams to resolve high-priority customer issues. Manage 30 – 40 customer interactions daily through effective troubleshooting and communication. Utilize CRM systems to document cases, track resolutions, and ensure seamless customer experiences. Executed various Apple support escalations, coaching, mentoring and training.