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jasperlynn1978

Jessica J

@jasperlynn1978

macOS, iOS, iPadOS, watchOS Expert

United States
English
About me
I am a customer-focused technical support professional with over 5 years of experience supporting the Apple ecosystem. I am well-versed in every aspect of Apple's software, with expert knowledge of security protocols and Apple accounts. I have a proven ability to resolve complex technical issues, manage high-volume workloads, lead teams, and improve operational processes. I am considered an Apple expert when it comes to the Apple ecosystem. I also have a Bachelor of University Studies, while working towards the completion of a Master of Public Administration.... Read more

Skills

j
jasperlynn1978
Jessica J
Offline • 
Average response time: 1 hour

See my services

Writing & Translation
I will your apple ecosystem technical agent
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Portfolio

Work experience

Teleperformance

Remote Customer Service Manager | Apple Ecosystem

Teleperformance • Full-time

Jan 2021 - Present • 5 yrs 7 mos

Provide advanced technical support for Apple products and services in a fully remote environment. Collaborated with cross-functional teams to resolve high-priority customer issues. Manage 30 – 40 customer interactions daily through effective troubleshooting and communication. Utilize CRM systems to document cases, track resolutions, and ensure seamless customer experiences. Executed various Apple support escalations, coaching, mentoring and training.