j
jay_expert954

Ayomide S

@jay_expert954

Zendesk Expert Omnichannel Support HIPAA Ticket Automation

Nigeria
English
About me
⭐⭐⭐⭐⭐ Exceptional Zendesk specialist who migrated our support system flawlessly and improved our ticket workflow significantly. Highly organized and reliable. Hi, I specialize in Zendesk Suite setup, omnichannel configuration, HIPAA compliant support systems, AI chatbot workflows, SLA policies, and ticket routing automation. With over 3 years of experience, I’ve helped businesses reduce ticket response times by over 40% while improving customer support efficiency and self service operations.... Read more

Skills

j
jay_expert954
Ayomide S
Offline • 
Average response time: 1 hour

See my services

CRM Management
I will zendesk hipaa compliant account configure ticket routing views form sla policies
From$10 / projectMore details
CRM Management
I will zendesk help center ai agent chatbot ticket deflection self service transfer
From$10 / projectMore details

Work experience

Smart_City Solutions

Zendesk Support System Specialist

Smart City Solutions • Freelance

Sep 2022 - Present • 3 yrs 8 mos

I specialize in implementing and optimizing Zendesk support systems that help businesses streamline customer service operations, automate ticket management, and improve response efficiency. Many businesses struggle with fragmented communication channels, delayed ticket resolution, inefficient support workflows, and lack of centralized customer management. My role is to build scalable Zendesk environments that improve operational performance and customer satisfaction. I have implemented Zendesk Suite configurations that centralize email, live chat, social messaging, and web support into unified omnichannel systems. These systems allow support teams to manage customer requests more efficiently while maintaining consistent communication across all channels. I also configure advanced ticket routing systems using triggers, automations, views, and SLA policies to ensure tickets are prioritized and assigned correctly. Additionally, I specialize in HIPAA-compliant Zendesk configurations for healthcare-related businesses. This includes secure ticket handling, permission management, workflow restrictions, and compliant customer communication systems designed to support sensitive customer data management. I also configure Zendesk AI chatbot systems and self-service help centers that improve ticket deflection rates and reduce support workload. A major part of my work involves customer support migration projects where businesses transition from older helpdesk systems into Zendesk Suite. I manage data migration, workflow recreation, automation setup, and support structure optimization while minimizing operational downtime. I also integrate Zendesk with external CRMs, communication platforms, and automation systems to improve workflow synchronization and reporting visibility. Through these implementations, I have helped businesses reduce average response times by over 40%, improve support team productivity, and create scalable customer service operations. My solutions are desi