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Jayabharathi V
@jayabharathi20
Lead Major Incident and Problem Management
India
Tamil, English
About me
I am a service delivery professional with experience in leading cross-functional teams to achieve service objectives through strategic management. I have expertise in incident and problem management, root cause analysis, and proactive issue resolution to improve service reliability and minimize disruption.
Skills
Jayabharathi V
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Voice Over
I will record a professional tamil voice over for your project
Portfolio
Work experience
Lead - Major Incident and Problem Management
Tata Consultancy Services • Full-time
Jan 2023 - Present • 3 yrs 4 mos
Executed cross-functional incident response strategies, reducing resolution times significantly. Conducted root cause analysis, eliminating recurring issues through thorough post-incident reviews. Streamlined escalation procedures to enhance response speed and effectiveness. Analyzed trends to mitigate risks and prevent service disruptions proactively. Coordinated with IT teams to improve issue tracking and resolution systems. Led teams to achieve project milestones, enhancing productivity and operational efficiency. Streamlined processes, decreasing errors and optimizing workflows. Developed customer communication plans to ensure transparency during incidents.
