j
jazzatan

Jarret Tan

@jazzatan

Brand Reputation, CRO, Customer Success

Singapore
English
About me
Senior CSM and Leader with 9+ years driving retention, growth, and adoption across SaaS, fintech, and technology platforms in APAC. After spending a large time in large tech companies, I want to help companies build process and systems that underpin brand reputation, retain ACV or AB Test campaigns to find lost revenue. I am available on contract or part-time basis. I am also located in the GMT+8 timezone (Singapore, Perth).... Read more

Skills

j
jazzatan
Jarret Tan
Offline • 

See my services

Marketing Consulting
I will manage your review platforms and advise on cs functions
From$2,500 / projectMore details

Portfolio

Work experience

Manager, Brand Reputation

Vantage Markets • Full-time

Jan 2025 - Feb 2026 • 1 yr 1 mo

• Drove Trustpilot score from 3.8 → 4.5 by designing compliant automated review invitation workflows in partnership with CS and engineering teams. Directly improving brand conversion and new client trust signals. • Secured multiple industry award wins including Best Motorsport Partnership at the Forex Sports Awards, competing against other F1-tier sponsors, raising brand credibility in key markets. • Overhauled SEO and SERP strategy with agency partners, achieving 90–100% positive brand link coverage across Google's first two pages. Neutralising reputational risk from competitor activity.

Trustpilot

Senior CSM

Trustpilot • Full-time

Sep 2020 - Apr 2023 • 2 yrs 7 mos

• Retained ~95% ACV ($2.4M AUD annually) and 90% logo retention quarter-on-quarter across a diverse enterprise portfolio spanning retail, utilities, financial services, and ecommerce. • Reduced first-year churn by 35% through a redesigned onboarding programme that cut time-to-adoption milestones by 50%, improving early engagement and long-term stickiness. • Achieved 103%+ of retention and expansion targets across multiple consecutive quarters. • Saved Energy Australia (largest AU contract at risk) from churning through executive-level escalation and a bespoke value recovery plan. Subsequently recognised globally by Trustpilot leadership. • Delivered regular executive QBRs demonstrating ROI through review volume, trust score improvements, and SEO uplift, securing multi-year renewals.

Deliveroo

Corporate Account Manager

Deliveroo • Full-time

Mar 2019 - Apr 2020 • 1 yr 1 mo

• Grew portfolio ARR from $1.6M → $2.25M, representing a 40% revenue increase driven by upsell, re-engagement, and expansion into new enterprise accounts. • Reacquired and retained 60+ at-risk key accounts through targeted outreach and tailored commercial proposals. • Sustained 20% QoQ revenue growth while maintaining high NPS scores across a high-volume account base.