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Juneila Banaag
@jb927899
virtual assistant
Philippines
English
About me
Hello! I am Juneila, a dedicated and detail-oriented Virtual Assistant based in the Philippines. I specialize in providing top-tier administrative support, customer service, and organization to help entrepreneurs, busy professionals, and businesses streamline their daily operations.
Skills
Juneila Banaag
Offline •
Average response time: 1 hour
See my services
Translation
I will do copywriting, editing, translation, graphic designs
Work experience
online chat support
Intouch • Full-time
Feb 2021 - May 2022 • 1 yr 3 mos
Assisted customers via live chat with product inquiries, order tracking, returns, and account troubleshooting. Responded to high-volume chat requests promptly while maintaining a friendly and professional tone. Managed up to 3–4 simultaneous chats efficiently without compromising response accuracy or resolution time. Identified and resolved customer complaints effectively, turning negative experiences into positive outcomes. Verified customer details and logged accurate records of chat interactions and tickets in the CRM database. Guided customers through website navigation, self-service tools, and online checkout procedures. Collaborated with internal technical and logistics teams to resolve complex customer issues requiring escalation.
