Jeanese L
Information Technology Director
Skills
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Work experience
Regional Operations Director
Konica Minolta Business Solutions Europe • Full-time
Jun 2018 - Present • 8 yrs 2 mos
• Own full P&L responsibility for the West Region Professional Services practice, consistently delivering profitable growth against annual revenue and margin targets. • Provide accurate and predictable financial controls reporting — including revenue, utilization, and forecasting — to PS Leadership, enabling data-driven strategic decisions. • Direct project delivery operations, ensuring all engagements are completed on time, within budgeted hours, and with high customer satisfaction scores. • Lead and develop a team of Project Managers, maintaining optimal staffing levels and implementing continuous training and growth programs. • Partner with sales and services leadership to provide direction and mentoring on key client pursuits and complex deals. • Design and execute clear professional development pathways for all direct reports, positioning high-potential talent for advancement. • Architect customer onboarding frameworks that accelerate time-to-value and ensure seamless transitions for new clients.
Manager
Irvine Pacific • Full-time
Sep 2010 - Jun 2018 • 7 yrs 9 mos
• Established a formal department PMO governance framework that reduced budgeted project costs by 15% within the first year. • Spearheaded organization-wide platform migration from SharePoint to Google Workspace, enabling development of robust, scalable business applications. • Managed a multi-divisional technology budget and led vendor contract negotiations, achieving significant reductions in ongoing maintenance and support costs. • Directed 15+ on-shore and off-shore resources delivering enterprise application development using Agile and Scrum methodologies. • Architected solutions that produced a 97% employee efficiency gain, unlocked a six-figure revenue opportunity, and enabled a key department to achieve unit-turn goals. • Served as Solution Architect for 26+ SharePoint document automation and transactional systems, integrating with CRM, SAP, and other ERP platforms to drive end-to-end operational efficiency.