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English
$
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Jenalyn C
@jen_celeste
Designing websites and funnels that turn curious leads into paying clients
Philippines
Tagalog, English
About me
I am an experienced professional with a strong background in onboarding, technical support management, and content moderation. I specialize in end-to-end SLA management, high-volume case handling, and team leadership. My expertise includes utilizing AI tools, CRM systems, and productivity platforms to ensure operational efficiency and high-quality service delivery.
Skills
Jenalyn C
Offline •
Average response time: 1 hour
See my services
Website Builders Design
I will build your custom ghl website jencelestedesigns com
Software Testing
I will thoroughly test and review your website before it goes live
Portfolio
Work experience
Medical Solutions - Onboarding Specialist
Medical • Full-time
Nov 2025 - Aug 2026 • 9 mos
● High-Volume Case Management: Efficiently managed an active pipeline of up to 25 concurrent hires/assignments, successfully processing 5–10 new hires weekly across various complex facility types. ● Compliance & Credentialing: Maintained 100% data accuracy while auditing and completing pre-employment requirements, including medical screenings, background checks, certifications, and state-specific licensing. ● Stakeholder Collaboration & Resolution: Served as the primary point of contact for clinicians; partnered with Recruiters, Account Managers, and Major Account Specialistt eams to rapidly resolve escalations and minimize onboarding delays.
Trust and Safety - Content Moderator / Application Reviewer
Google • Full-time
Jan 2024 - Nov 2025 • 1 yr 10 mos
● Content Review and Evaluation: Meticulously examine various forms of content like websites, applications, games, AI and other kinds of apps to determine if they violate the platform's Community Guidelines. ● Working with Automation: Collaborate with automated moderation tools and Artificial Intelligence (AI) systems. Review content flagged by AI and provide feedback to improve the accuracy of the automated systems. ● Escalation: Identify and escalate complex issues or threats to real-world safety, child safety concerns to Level 2/3 supports. ● Responsible for sending email notifications to developers regarding any flagged project checks.
Team Manager Customer Experience
Alorica Teleservices • Full-time
Jul 2015 - Nov 2024 • 9 yrs 4 mos
● Team Leadership and Performance Management: Managed and coached a team of 12 to 18 Technical Support Representatives, ensuring adherence to performance metrics, quality standards, and service level agreements (SLAs). ● Expert Escalation Handling: Provided real-time, high-level support by taking escalated customer calls related to technical issues, sales, offering new services or promos, network troubleshooting, billing disputes, and complex account reviews. ● Training and Development Leadership: Served as an internal coach and mentor, delivering constructive feedback to new hires, trainers, mentors, and co-coaches to improve training effectiveness and overall agent readiness. ● Leadership Development and Mentorship: Provided direct mentorship and procedural training to newly appointed Team Leaders, accelerating their understanding of management best practices, reporting, and operational duties.
