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English
$
USD
I will provide customer service for ecommerce shopify via email and live chat support
Gig Summary
Customer Support Specialist, Shopify eCommerce, Email and Live Chat Support
🟢 Hi! I'm Junaid. I help 𝘀𝗵𝗼𝗽𝗶𝗳𝘆 𝘀𝘁𝗼𝗿𝗲 𝗼𝘄𝗻𝗲𝗿𝘀 stay stress-free by handling customer emails, shipping delays, and refunds with clear, 𝘀𝗼𝗽-𝗯𝗮𝘀𝗲𝗱 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀 that reduce...
Level 2
Has met high performance criteria and has a proven track record for meeting client expectations.
Highly Responsive
Known for exceptionally quick replies
About this Gig
Great customer service turns buyers into loyal customers and that's what I deliver.
I'm Junaid, a live chat and email support specialist for Shopify, Woocommerce, and dropshipping stores. I've provided support for 50+ international brands, contributing to over $25M in combined sales.
What I offer:
- Email & live chat support (Shopify, WooCommerce, dropshipping)
- Order processing, refunds, returns, exchanges
- Admin tasks: customer/orders info edits, discounts, promotions
- Chargeback handling & resolution
- Social media support (Meta, TikTok and Instagram DMs)
- FAQ creation, saved replies & CSAT/response time reports
- Multilingual support using ChatGPT Plus & DeepL (DE, NL, SE, FR & more)
Tools I work with:
- Zendesk, Freshdesk, Help Scout, Gmail, Gorgias, Trengo, Outlook & more.
Brands I've supported:
- The ForexFunder (UK), Forciano (FR), Stijlster (NL)
- Five Leafs (NL), Lina Stockholm, Rudolf-Emilia (SE/DE)
- And 40+ more fashion, lifestyle, and digital brands worldwide
- DeAutoUnie (NL), Noryy Fashion (NL), Limitless Jewelry (CA)
If you are ready to scale your stores support with someone who knows eCommerce inside out, send me a message today. :)
My Portfolio
FAQ
What types of customer support services do you provide?
I offer comprehensive customer support, including live chat, email support, social media assistance, order processing, tracking, and handling refunds, returns, and cancellations. I aim to ensure prompt, professional, and friendly interactions that keep customers satisfied and returning.
Do you specialize in Shopify support?
Yes, I specialize in Shopify support, handling order processing, product inquiries, customer support, chargebacks, refunds, and supplier communication. My goal is to ensure smooth operations and customer satisfaction for your Shopify store.
Can you offer multilingual support?
Yes, I offer multilingual support in languages like German, French, Dutch, Spanish, and more using tools like ChatGPT and DeepL to ensure accurate communication for global customers.
Are you available for long-term roles?
Yes, I am available for both short-term and long-term roles. I offer 24/7 support and can assist with ongoing customer service needs, ensuring continuity for your business.
What makes your service stand out?
My customer-centric approach, affordable pricing, and quick response times make my service stand out. I am dedicated to providing professional and friendly support while ensuring high customer satisfaction and issue resolution.
Reviews
53 reviews for this Gig
| (52) | ||
| (0) | ||
| (1) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
P pellmaro
Morocco
Ongoing collaborationI highly recommend
$50-$100
Price
7 days
Duration
Helpful?P pellmaro
Morocco
Ongoing collaborationVery good customer support Junaid, working with him for more than 3 months now
$50-$100
Price
8 days
Duration
Helpful?B bas_hups
Netherlands
Ongoing collaborationGreat communication and a very pleasant collaboration. Everything went smoothly and professionally.
$200-$400
Price
5 weeks
Duration
Helpful?N nils_broeggel
Germany
Ongoing collaborationalways happy
$200-$400
Price
4 weeks
Duration
Helpful?P pellmaro
Morocco
Ongoing collaborationVery good support again, on time
$50-$100
Price
8 days
Duration
Helpful?
Reviews
53 reviews for this Gig
| (52) | ||
| (0) | ||
| (1) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
P pellmaro
Morocco
Ongoing collaborationI highly recommend
$50-$100
Price
7 days
Duration
Helpful?P pellmaro
Morocco
Ongoing collaborationVery good customer support Junaid, working with him for more than 3 months now
$50-$100
Price
8 days
Duration
Helpful?B bas_hups
Netherlands
Ongoing collaborationGreat communication and a very pleasant collaboration. Everything went smoothly and professionally.
$200-$400
Price
5 weeks
Duration
Helpful?N nils_broeggel
Germany
Ongoing collaborationalways happy
$200-$400
Price
4 weeks
Duration
Helpful?P pellmaro
Morocco
Ongoing collaborationVery good support again, on time
$50-$100
Price
8 days
Duration
Helpful?
