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Fiverr Pro
English
$
USD
I will provide customer service for ecommerce shopify via email and live chat support
Experienced Customer Service Representative
I'm Junaid, a live chat and email support customer service representative. After 5+ years in this field, I get it - anyone can offer customer service these days, especially with AI around. But I focus...
Level 2
Has met high performance criteria and has a proven track record for meeting client expectations.
About this Gig
Great customer service turns buyers into loyal customers and that's what I deliver.
I'm Junaid, a live chat and email support specialist for Shopify, Woocommerce, and dropshipping stores. I've provided support for 50+ international brands, contributing to over $25M in combined sales.
What I offer:
- Email & live chat support (Shopify, WooCommerce, dropshipping)
- Order processing, refunds, returns, exchanges
- Admin tasks: customer/orders info edits, discounts, promotions
- Chargeback handling & resolution
- Social media support (Meta, TikTok and Instagram DMs)
- FAQ creation, saved replies & CSAT/response time reports
- Multilingual support using ChatGPT Plus & DeepL (DE, NL, SE, FR & more)
Tools I work with:
- Zendesk, Freshdesk, Help Scout, Gmail, Gorgias, Trengo, Outlook & more.
Brands I've supported:
- The ForexFunder (UK), Forciano (FR), Stijlster (NL)
- Five Leafs (NL), Lina Stockholm, Rudolf-Emilia (SE/DE)
- And 40+ more fashion, lifestyle, and digital brands worldwide
- DeAutoUnie (NL), Noryy Fashion (NL), Limitless Jewelry (CA)
If you are ready to scale your stores support with someone who knows eCommerce inside out, send me a message today. :)
My Portfolio
FAQ
What types of customer support services do you provide?
I offer comprehensive customer support, including live chat, email support, social media assistance, order processing, tracking, and handling refunds, returns, and cancellations. I aim to ensure prompt, professional, and friendly interactions that keep customers satisfied and returning.
Do you specialize in Shopify support?
Yes, I specialize in Shopify support, handling order processing, product inquiries, customer support, chargebacks, refunds, and supplier communication. My goal is to ensure smooth operations and customer satisfaction for your Shopify store.
Can you offer multilingual support?
Yes, I offer multilingual support in languages like German, French, Dutch, Spanish, and more using tools like ChatGPT and DeepL to ensure accurate communication for global customers.
Are you available for long-term roles?
Yes, I am available for both short-term and long-term roles. I offer 24/7 support and can assist with ongoing customer service needs, ensuring continuity for your business.
What makes your service stand out?
My customer-centric approach, affordable pricing, and quick response times make my service stand out. I am dedicated to providing professional and friendly support while ensuring high customer satisfaction and issue resolution.
Reviews
39 reviews for this Gig
| (39) | ||
| (0) | ||
| (0) | ||
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
D dennisgrais
United States
Outstanding customer support representative. Professional, responsive, and reliable. Delivered great work and communicated clearly throughout the project. Thank you so much! Junaid :)
Up to $50
Price
4 days
Duration
J 
Seller's Response
Helpful?F 
fixitforce
United Kingdom
Great work
$50-$100
Price
7 days
Duration
Helpful?N nils_broeggel
Repeat Client
Germany
Junaid is the best
$200-$400
Price
4 weeks
Duration
Helpful?S sergio12345689
Repeat Client
Spain
Great job! As always.
Up to $50
Price
8 days
Duration
Helpful?P pellmaro
Repeat Client
Morocco
Very good service
$50-$100
Price
9 days
Duration
Helpful?
Reviews
39 reviews for this Gig
| (39) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
D dennisgrais
United States
Outstanding customer support representative. Professional, responsive, and reliable. Delivered great work and communicated clearly throughout the project. Thank you so much! Junaid :)
Up to $50
Price
4 days
Duration
J Seller's Response
Helpful?F fixitforce
United Kingdom
Great work
$50-$100
Price
7 days
Duration
Helpful?N nils_broeggel
Repeat Client
Germany
Junaid is the best
$200-$400
Price
4 weeks
Duration
Helpful?S sergio12345689
Repeat Client
Spain
Great job! As always.
Up to $50
Price
8 days
Duration
Helpful?P pellmaro
Repeat Client
Morocco
Very good service
$50-$100
Price
9 days
Duration
Helpful?
