Jenna Dieleman

Regional Human Resources Director

Restaurant Consulting Services. • Full-time

Mar 2025 - Present • 1 yr 7 mos

Serve as a strategic HR leader for a rapidly growing, private equity-backed restaurant organization, supporting approximately 1,500 employees across 52 locations in six states. As the first Regional HR Director within a newly established field HR function, helped build scalable HR infrastructure, processes, and leadership support systems. Key contributions include: - Developed employee relations frameworks, investigation procedures, and standardized documentation practices. - Designed HR intake, case management, and reporting processes to improve consistency, visibility, and operational efficiency. - Partnered with senior operations leaders on workforce strategy, performance management, organizational effectiveness, and employee relations. - Developed manager coaching tools, leadership resources, and processes to strengthen accountability and performance. - Supported HR initiatives across a larger, multistate organization experiencing continued growth.

HR Operations Manager/Senior HR Business Partner

Educational Consulting & Coaching • Full-time

Aug 2023 - Mar 2025 • 1 yr 7 mos

Supported the development and transformation of HR operations for a rapidly growing, private equity-backed organization with approximately 2,000 employees across multiple states. Initially hired as the organization's first Senior HR Business Partner and subsequently promoted to HR Operations Manager, helping establish the HR business partnership model and build scalable people operations infrastructure. Key contributions included: - Built and standardized HR processes, policies, and workflows to support organizational growth and operational efficiency. - Developed employee relations frameworks, investigation procedures, and performance management practices. - Established scalable documentation, employee support, and HR service delivery processes. - Developed manager training, coaching resources, and leadership development initiatives. - Strengthened HR operations, including leave administration, accommodations, and compliance-related processes. - Led and developed HR team members while improving consistency and accountability across the HR function. - Supported organizational change and integration initiatives during periods of rapid expansion.

People Experience Manager

Apple • Full-time

Oct 2019 - Aug 2023 • 3 yrs 10 mos

Served as a People Experience Manager at Apple, partnering with leadership teams to strengthen employee engagement, leadership capabilities, talent development, and organizational performance. Combined strategic people management with hands-on coaching and employee relations support in a fast-paced, high-performance retail environment. Key responsibilities included: - Coached and developed leaders on performance management, employee relations, and effective people leadership. - Partnered with management teams to improve employee engagement, retention, and workplace culture. - Supported performance management processes, including employee development, feedback, and accountability. - Guided leaders through challenging employee situations and workplace concerns. - Supported talent development, career growth, and succession planning initiatives. - Helped strengthen leadership effectiveness through coaching, training, and practical people management solutions.