
Jenna
Procurement, Academic Paper Translation , Polishing
Skills

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Work experience
Technical Support
Hangzhou GenYI Biotechnology Co., Ltd • Full-time
Apr 2021 - May 2025 • 4 yrs 1 mo
Led the development and delivery of specialized training programs on pathogenic detection project knowledge, covering technical principles, operational standards, and quality control systems, training over 50+ clients (including research institutions and biotech enterprises) and achieving a 98% satisfaction rate. Conducted in-depth interpretation of test reports for clients, clarified complex technical data with simplified logic and visual aids, resolved 100+ technical inquiries, and maintained long-term cooperation with 80% of key clients through effective communication. Delivered targeted project promotion presentations at academic conferences, industry seminars, and client workshops, introducing pathogenic detection technical support services, successfully driving 15+ new project collaborations and contributing to 25% of annual sales growth.