j
jenner_faye

Jenner Faye

@jenner_faye

Ecommerce trading, website audits and customer journey optimisation

United Kingdom
English
About me
I’m Jenner, an ecommerce specialist and founder of Edition Thirty Six. My background is across ecommerce trading, website management and customer experience across retail brands. I help independent brands identify what makes shopping harder and where their websites could work harder commercially. I offer website audits, customer journey reviews, merchandising recommendations and prioritised action plans. Expect clear, practical advice grounded in retail experience, with recommendations tailored to your brand, customers and resources.... Read more

Skills

j
jenner_faye
Jenner Faye
Offline • 

See my services

Conversion Rate Optimization (CRO)
I will audit your ecommerce website for UX and conversion optimisation
From$125 / projectMore details

Work experience

Lindt

Senior Digital Growth Manager

Lindt • Full-time

Aug 2025 - Sep 2026 • 1 yr 1 mo

• Led ecommerce trading, website optimisation and seasonal campaigns for Lindt’s UK online store. • Used customer and channel data to prioritise improvements to conversion, basket value and retention. • Managed ecommerce and CRM teams, coordinating specialist marketing agencies.

Coach

Senior Ecommerce Manager

Coach • Freelance

Aug 2021 - Jan 2022 • 5 mos

• Led customer journey and conversion optimisation across Coach Retail and Outlet websites. • Used customer behaviour analysis to improve navigation, search, product pages and checkout. • Led the UK and European Coach Outlet redesign with product, technology and creative teams.

Ralph_Lauren

Senior Digital Trading Manager

Ralph Lauren • Full-time

Nov 2018 - Aug 2021 • 2 yrs 9 mos

• Led ecommerce trading and visual merchandising across the UK and core European markets. • Improved product discovery through navigation, personalisation and product recommendations. • Turned sales, stock and customer behaviour insights into practical website improvements.