
Jennifer Leon
Data Operations, QA Specialist and Remote Team Lead
Skills

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Work experience
Pod Leader LATAM
Woflow • Full-time
Aug 2024 - Jul 2026 • 1 yr 11 mos
Coordinated and trained multiple remote teams to ensure accurate data entry and item information standardization for recurring client catalogs. Supported operational performance through quality monitoring, metrics analysis, and workflow optimization to improve delivery timelines and maintain high QA standards. Responsibilities & Achievements Trained multiple teams on correct data entry and data cleaning procedures, ensuring consistency across high-volume recurring items. Monitored team performance through checking processes, quality reviews, and productivity tracking. Analyzed performance metrics using queries to identify trends, errors, and improvement opportunities. Provided daily operational support via Discord, resolving project-specific questions that impacted quality and accuracy. Collaborated with the workflow team to improve turnaround times and ensure on-time delivery. Supported Quality Auditors by assisting with escalations, issue resolution, and quality-related task follow-ups. Contributed to the creation of internal documentation and special catalog instructions to standardize processes and reduce recurring errors.