Jennifer A.

Customer Service Guru, Tech Troubleshooter

Publishing • Part-time

Jun 2025 - Present • 1 yr

My customer service experience allows me to understand consumers on a deeper level. By helping customers solve problems and answering questions daily, I've developed a strong understanding of customer needs, buying motivations, and common objections. I use these insights to create relatable content that connects with audiences and showcases products in a way that feels authentic and trustworthy.

Content Creator

Instagram • Self-employed

Jan 2025 - Present • 1 yr 5 mos

**Founder & Content Creator | Allergy-Friendly Parenting Community** • Create content that educates, engages, and builds trust with parents navigating food allergies • Develop content strategies based on audience insights, needs, and consumer behavior • Grow and manage an engaged online community through authentic communication and relationship-building • Promote products and solutions in a way that feels natural, relatable, and value-driven • Monitor engagement metrics and optimize content to increase reach and audience growth

Photographer

Self Employed • Freelance

Feb 2011 - Mar 2016 • 5 yrs 1 mo

**Photographer** • Produced high-quality visual content for individuals, small businesses, and corporate clients • Planned and executed photography sessions, ensuring images aligned with client goals and brand identity • Captured lifestyle, product, event, and promotional photography for a variety of industries • Edited and retouched images to deliver polished, professional, and marketing-ready content • Collaborated with clients to develop creative concepts and visual storytelling that enhanced brand presence and audience engagement