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Jenny W
@jenny_w4ng
Taiwan
Chinese, Indonesian, English
About me
Goal-driven and detail-oriented Merchandising Assistant with over 3 years of experience supporting and communicating with international clients.
-Recognized for outstanding customer service, with a strong track record of empathetic and effective communication. My responses have not only resolved customer concerns with care and professionalism, but were also used as reference templates for future support training.
Multilingual professional fluent in Chinese, English, and Indonesian — enabling me to bridge communication gaps and support clients from diverse backgrounds with ease
Skills
Jenny W
Offline •
See my services
Translation
I will be your trilingual virtual assistant for client communication and data entry
Work experience
Company
Full-time • 3 yrs 7 mos
Merchandising Assistant
Aug 2021 - Aug 2024 • 3 yrs
- Managed email communication with international customers, addressing inquiries related to apparel products. - Coordinated with offshore offices and factories to monitor production progress and ensure timely delivery of samples and accessories. - Worked closely with the design team to align products with client requirements. - Organized and tracked orders to ensure schedules were met and records were accurately maintained in the system. - Researched and sourced trend-driven apparel products and yarns for customer presentations
Mandarin - English Translator
Dec 2020 - Mar 2021 • 3 mos
Translating product packages and manuals to English.
Customer Support
Feb 2020 - Jun 2020 • 4 mos
- Supported global users with technical issues. - Logged and reported troubleshooting cases to QC engineer.
