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Fiverr Pro
English
$
USD
Jen
@jennybenavente
Expert Virtual Assistant l Customer Support l Bookkeeper
Philippines
English, Tagalog
About me
Results-driven Executive Assistant, Virtual Assistant, and Customer Support Specialist with 8+ years of remote experience supporting clients across Australia, the US, the UK, and the UAE. Skilled in executive support, customer service via phone, email, and chat, calendar and inbox management, CRM, finance, bookkeeping, invoicing, reconciliation, and operations. Experienced across healthcare, finance, construction, eCommerce, digital marketing, real estate, property management, and short- and long-term rentals.
Skills
Jen
Offline •
Average response time: 1 hour
See my services
General Assistance
I will be your professional virtual assistant
E-Commerce Store Management
I will be your administrative and operations support
Portfolio
Work experience
Customer Support and Tech Support Tier 1
Amazon
May 2015 - Jun 2016 • 1 yr 1 mo
Provided Tier 1 customer and technical support through phone, email, and chat for Amazon customers. Assisted with account issues, order inquiries, shipping and delivery concerns, returns, refunds, payment issues, and basic technical troubleshooting. Resolved customer concerns efficiently while maintaining high customer satisfaction and meeting performance metrics. Escalated complex technical issues when necessary, documented interactions accurately, and collaborated with internal teams to ensure timely resolutions. Demonstrated strong communication, problem-solving, and multitasking skills in a fast-paced eCommerce environment.
5 Reviews
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1-5 out of 5 Reviews
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