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jerald_young

Jerald Y

@jerald_young

FullStack Devoloper and Customer support

United States
English
About me
I am a customer support professional with over 10 years of experience and hands-on full-stack development skills. I combine deep technical troubleshooting experience across healthcare, banking, and smart-home security with the ability to read code, debug APIs, and ship production applications. I bring a user-first perspective grounded in both design training and direct customer-facing work. I have over 10 years of experience working for many companies including AT&t, Signify Health, U.S. Bank and many more.... Read more

Skills

j
jerald_young
Jerald Y
Offline • 

See my services

Custom Websites
I will build a custom website or full stack web application
From$80 / projectMore details
Full Game Creation
I will code or design your game in any game engine
From$35 / projectMore details

Work experience

U.S._Bank

Customer Support Rep

U.S. Bank • Full-time

Apr 2022 - Jul 2023 • 1 yr 3 mos

Assisted customers through secure online channels with account inquiries, transactions, and service requests. Supported new customer onboarding and account management, guiding users through technical setup and system navigation. Trained in banking systems and financial services procedures, working within compliance-sensitive workflows.