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Fiverr Pro
English
$
USD
I will provide professional customer service and tech support
About this Gig
Welcome to your dedicated Customer Support & Technical Helpdesk solution!
Are you looking for a reliable, professional representative to handle your customer inquiries, resolve technical tickets, and keep your users happy? I provide top-tier Customer Service and Tier 1 & 2 Technical Support to ensure your users get fast, accurate, and friendly help.
Services I Offer:
- Tier 1 & 2 Tech Support: Troubleshooting software bugs, account/login issues, basic code/script issues, and platform configurations.
- Multi-Channel Support: Professional handling of Email/Tickets (Zendesk, Freshdesk, Intercom) and Live Chat.
- Customer Service: Friendly user onboarding, answering inquiries, and issue resolution.
- Knowledge Base & Documentation: Creating and updating FAQs or internal support guides.
Why Choose Me?
- Strong technical background in software and web development (making Tier 2 bug escalation seamless).
- Clear, empathetic, and effective communication.
- Fast response times and detail-oriented ticket tracking.
Custom Terms & Hourly Arrangements: Need custom hours, ongoing monthly coverage, or dedicated support shifts? Please send me a message before ordering so we can set up a custom offer tailored to
Service type:
Technical support
Language:
English
Timezone:
24/7
Support software:
Zendesk
•
Salesforce
•
Liveagent
Knowledge base software:
Confluence
•
Liveagent
FAQ
Which helpdesk and chat tools are you familiar with?
I work easily with Zendesk, Freshdesk, Intercom, Help Scout, Slack, Jira, and standard email platforms.
Can you handle technical Tier 2 issues or code-related bugs?
Yes! Because I have a background in software/web development, I can check logs, reproduce technical issues, perform basic code fixes, or write clear escalation notes for your dev team.
Do you offer custom hourly rates or long-term monthly contracts?
Absolutely. Send me a direct message with your required hours or ticket volume, and I will create a custom offer for you.
