Jeremy B

Customer Success Manager

Sellfy • Full-time

Jan 2021 - Present • 5 yrs 7 mos

Conducting regular feedback and strategy calls to gather insights and assist sellers in optimizing their stores. Providing onboarding assistance to new users, guiding them through store setup and feature utilization. Collaborating with the product team to represent seller needs and prioritize feature requests. Offering strategic advice for marketing, upselling, and customer engagement to help sellers grow their online businesses. Leading email and direct support efforts and working to reduce churn.

Customer Success Manager

DigitalOcean • Full-time

Sep 2022 - Nov 2024 • 2 yrs 2 mos

Managed a portfolio of high-value accounts, ensuring customer satisfaction, retention, and growth. Acted as a trusted advisor to clients, helping them optimize their hosting solutions and achieve business goals. Conducted regular feedback calls to gather insights, provide tailored recommendations, and address challenges. Collaborated with cross-functional teams to resolve technical issues, drive product improvements, and enhance user experience. Led onboarding processes and trained clients.

Customer Success Engineer

Cloudways • Full-time

Jul 2022 - Sep 2022 • 2 mos

Managed a portfolio of high-value accounts, ensuring customer satisfaction, retention, and growth. Acted as a trusted advisor to clients, helping them optimize their hosting solutions and achieve business goals. Conducted regular feedback calls to gather insights and address challenges. Collaborated with cross-functional teams to resolve technical issues and drive product improvements. Played a key role in identifying upsell opportunities and maintaining long-term customer relationships.