Jeremiahyt

Information Technology Support Specialist

BUDGET WATCHERS • Part-time

Jul 2024 - Oct 2025 • 1 yr 3 mos

I specialize in managing and resolving client issues related to computer systems and software, including software updates, antivirus installation, malware removal, and the resolution of complex technical problems. My responsibilities also include conducting computer repairs and performing system diagnostics to ensure peak performance. In addition to client support, I assist internal IT staff by providing technical guidance and troubleshooting support as needed. With a proactive and detail-oriented approach, I am committed to meeting deadlines, maintaining clear and effective communication, and fostering a collaborative and efficient team environment.

Information Technology Help Desk

Blue Paladin, INC • Part-time

Apr 2025 - Aug 2025 • 4 mos

IT Support Work Assessment (4-Month Term) Company: Blue Paladin, in coordination with the Bureau of Vocational Rehabilitation (BVR) Participated in a 4-month work assessment focused on IT support services under Blue Paladin. Provided front-line technical support by troubleshooting and resolving hardware and software issues. Responded to help desk tickets, offering both remote and in-person support. Maintained productivity across departments by ensuring timely resolution of technical problems. Logged support activities and ensured follow-up on unresolved tickets until completion. Assisted with user account troubleshooting and performed general workstation maintenance.

Information Technology Help Desk Technician

Sustain Vegas • Part-time

Sep 2023 - Oct 2023 • 1 mo

Handled a range of IT support tasks, including troubleshooting and restoring Cisco network and security servers. Performed factory resets, secure data wipes, and refurbishments on servers and workstations. Rebuilt and refurbished computers to working order and ensured proper e-waste disposal of unusable components. Coordinated pickups from partner data centers for decommissioned servers and IT hardware. Processed, sanitized, and prepared retired equipment for resale through platforms such as Facebook Marketplace. Maintained a focus on secure data handling, sustainability practices, and hardware lifecycle