j
jermaine39

Jermaine A

@jermaine39

Implementation and Support Consultant

Venezuela
Spanish
About me
I am a consultant and customer service specialist with a solid track record in account management, back-office operations, and technical support for local and international environments. I have proven experience in resolving complex incidents, multi-channel support, and user retention. I am highly skilled in GDS systems, CRM platforms, and POS terminal support, focusing on optimizing customer experience and meeting quality KPIs.... Read more

Skills

j
jermaine39
Jermaine A
Offline • 

See my services

Customer Success
I will customer success and technical support consultant
From$20 / projectMore details
Voice Over
I will grabaré una locución profesional en español neutro para tus videos o proyectos
From$5 / projectMore details

Work experience

Teleperformance

Contact Center Agent / Travel

Teleperformance

Nov 2021 - Apr 2022 • 5 mos

Expert management of reservations, issuances, and modifications of international itineraries using GDS systems. Provided detailed advice to global clients on tourism services, regulations, and travel route management. Handled critical situations and operational incidents under strict Service Level Agreements (SLA).