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$
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Jerwin B
@jerwin_bojos
Operations Manager
Philippines
English, Tagalog
About me
I am an experienced Operations Manager with over a decade of leadership in e-commerce, SEO, and RPO sectors. I specialize in directing comprehensive operational delivery, driving continuous improvement initiatives that enhance customer satisfaction, and fostering high-performance cultures through data-driven performance management.
Skills
Jerwin B
Offline •
Average response time: 1 hour
See my services
Automations
I will be your expert for excel and google sheets data tasks
Leadership Development
I will provide professional leadership coaching for new managers and team leaders
Work experience
Operations Manager
Accenture • Full-time
Feb 2022 - Present • 4 yrs 5 mos
Directing comprehensive operational delivery for a major SEO enterprise, with a primary focus on Onboarding Management and Content Moderation. Drive continuous improvement initiatives that resulted in 10% increase in Customer Satisfaction. Responsible for performance management, coaching, and development plans for supervisory staff.
