Browse categories
Explore
Fiverr Pro
English
$
USD
Jess Anthony
@jessanthony2000
Customer Service
Philippines
English
About me
I am an experienced customer service and technical support expert with a strong background working for AT&T and Frontier, where I specialized in troubleshooting, account management, and delivering seamless solutions. I also served as a trainer for UnitedHealthcare, conducting both virtual and in‑person classes to equip teams with the skills needed to handle complex healthcare inquiries with accuracy and empathy. I offer a blend of technical expertise, customer care, and training leadership—focused on solving problems, empowering teams, and creating positive customer experiences.
Skills
Jess Anthony
Offline •
Average response time: 1 hour
See my services
Messaging & Emailing
I will help you organize your business emails
Work experience
Product Specific Trainer
Optum Global Solutions • Full-time
Apr 2023 - Jan 2026 • 2 yrs 9 mos
Job Achievement (Optum Global Services – Certified UnitedHealthcare Trainer 2025): • Led product-specific training programs for healthcare representatives, delivering both virtual and in-person sessions that enhanced accuracy, compliance, and customer empathy. • Achieved certification as a UnitedHealthcare Trainer for 2025, recognized for excellence in instructional design, facilitation, and knowledge transfer. • Successfully trained diverse teams across global operations, improving performance metrics and ensuring consistent, high-quality service delivery. • Developed engaging training materials and interactive modules that boosted learner confidence and retention, directly impacting customer satisfaction scores.
Customer Service Representative
VXI Global Holdings • Full-time
Nov 2022 - Jan 2023 • 2 mos
Job Achievement (AT&T Customer Service & Technical Support): • Successfully resolved high‑volume customer inquiries, consistently achieving top performance metrics in call handling, issue resolution, and customer satisfaction. • Streamlined troubleshooting processes, reducing average resolution time and improving service efficiency. • Recognized for delivering clear, empathetic communication that built trust and loyalty, turning challenging situations into positive customer experiences. • Developed transferable skills in multitasking, CRM systems, and remote support—directly applicable to Virtual Assistant roles requiring organization, problem‑solving, and client engagement.
