Jess

Freelance Virtual Assistant

Sunnyhue Creatives • Part-time

Aug 2024 - Present • 1 yr 9 mos

Provided remote administrative and content support to multiple clients across design and financial services industries. Created social media posts, Instagram Reels, blog content, and educational materials aligned with client branding goals. Improved online visibility through consistent content execution and basic performance tracking. Handled website content updates and routine administrative tasks to maintain operational continuity. Delivered outputs independently with minimal supervision in a remote setup.

Recruitment Specialist

Wrkpod Careers • Full-time

May 2023 - Present • 3 yrs

Executed end-to-end candidate sourcing using LinkedIn, job boards, and internal databases to meet varied client hiring requirements. Built and refined sourcing strategies based on role specifications and market availability. Managed candidate pipelines through ATS systems, ensuring accurate tracking, timely follow-ups, and efficient interview coordination. Strengthened long-term talent pipelines by establishing and maintaining university partnerships. Improved recruitment turnaround by standardizing communication workflows and candidate screening processes.

Customer Service Representative

Qualfon Incorporated • Full-time

Sep 2020 - Jan 2022 • 1 yr 4 mos

Provided technical and service support for mobile device users, including troubleshooting, plan adjustments, and SIM or device replacement coordination. Created and managed support tickets while clearly explaining issues, root causes, and solutions to customers. Followed up to ensure resolution accuracy and service continuity.