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jhandelr

Jhandel R.

@jhandelr

Senior Business Analyst: Requirements Documents, Process Mapping, Clarity

United States
English, Spanish
About me
Hi, I'm a senior business analyst with 15+ years of professional experience helping businesses, startups, and project teams bring structure and clarity to their ideas and operations. Throughout my career I've worked with stakeholders across industries to define business needs, document processes, and create the kind of clear, professional deliverables that get projects off the ground and keep teams aligned. I believe good documentation doesn't have to be complicated — it just has to be clear, accurate, and useful to the people reading it. That's what I deliver.... Read more

Skills

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jhandelr
Jhandel R.
Offline • 
Average response time: 1 hour

Portfolio

Work experience

Cisco

Senior Business Systems Analyst

Cisco

Sep 2025 - Feb 2026 • 5 mos

Partnered with leadership to document and manage stabilization of a top tier enterprise-grade unified communications as a service platform while ensuring continued revenue growth across the line of business. Leveraged advanced analytics and collaboration tools, including Tableau, Confluence, and Jira, to drive data-informed decisions and enhance workflows. Utilized gap analysis to enhance business processes for external customers resulting in improved customer experiences. Created updated standardized documentation for internal and external stakeholders resulting in improved on-boarding processes and streamlined on-boarding times.

Product Owner / Product Manager

Labcorp

May 2021 - Jul 2024 • 3 yrs 2 mos

Led a 30-member team in the development of 'Periscope,' a custom contact center modernization platform, delivering over $5 million in year-over-year cost savings. Reduced national yearly call volume by 27%, enhancing customer satisfaction scores, and achieved an additional 15% reduction in subsequent years, demonstrating sustained process optimization. Orchestrated the migration of on-premise telephony infrastructure to cloud and hybrid-cloud solutions, yielding $1.5 million in annual total cost of ownership savings. Utilized advanced analytics and collaboration tools, including Pendo Analytics, Confluence, Jira, and SQL, to drive data-informed decisions and optimize operational workflows.

Senior Business Systems Analyst

RegEd

May 2020 - May 2021 • 1 yr

Collaborated with cross-functional teams to successfully launch mature compliance applications and drive widespread adoption of Adtrax, a SaaS product used by Fortune 500 clients like Bank of America. Optimized resource allocation and strategic initiatives to consistently exceed client expectations, leveraging data-driven insights to deliver innovative solutions. Employed Balsamiq for UI prototyping, and utilized Confluence, Jira, and SQL to facilitate project management, data analysis, and seamless team collaboration.

Reviews as Buyer

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    Ethiopia

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