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jhonaguirrea

Jhon Aguirre

@jhonaguirrea

Virtual Assistant, Customer Service Representative, English Instructor

Colombia
Spanish, English, French
About me
I am a dedicated and versatile professional with experience as an English Instructor, Virtual Assistant, Customer Service Representative, and Translator. I have strong communication skills and a passion for helping others achieve their goals through clear, effective language and reliable support. I offer high-quality accurate translation services, efficient virtual assistance, and friendly, solution-focused customer service, always adapting to the needs of each person.... Read more

Skills

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jhonaguirrea
Jhon Aguirre
Offline • 

See my services

General Assistance
I will help you organise your agenda
From$15 / projectMore details

Work experience

English Instructor

American School Way • Full-time

Aug 2021 - Aug 2026 • 5 yrs

Developed and implemented thematic units focusing on real-life situations to enhance practical English usage. -Monitored and assessed student progress through regular evaluations and provided constructive feedback. -Integrated multimedia resources such as videos and audio recordings to support diverse learning preferences and increase student engagement. -Created role-play activities to improve students' conversational skills and confidence in English. Achievements -Promoted as a topnotch teacher of the company. Designed and executed role-play scenarios that enhanced students' conversational English fluency, leading to increased confidence in practical communication. -Developed and implemented thematic English language units that improved students' practical communication skills by 30%.

Teleperformance

Cutomer Service Representative

Teleperformance • Full-time

Oct 2020 - Jun 2021 • 8 mos

-Provided bilingual customer support in English and Spanish, effectively resolving inquiries and complaints to ensure customer satisfaction. -Managed high-volume inbound calls and emails, prioritizing customer needs and delivering timely solutions. -Assisted international clients with personalized service, maintaining clear and efficient communication across cultural contexts. -Maintained detailed records of customer interactions and transactions to improve service quality and follow-up procedures. Achievements -Received performance bonuses for maintaining detailed and accurate customer interaction records that enhanced service quality and follow-up efficiency. -Provided bilingual customer support handling over 50 calls daily, achieving a 95% customer satisfaction rating. -Managed and resolved complex customer inquiries in both English and Spanish, reducing response time by 20%.