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jhurtadoconsult

Jesus Hurtado

@jhurtadoconsult

Operations and Process Improvement Consultant

Colombia
Spanish, English
About me
I am an Operations and process Improvement professional with over 20 years of experience in the financial sector. I help businesses improve their operations through SOP creation, process mapping, risk and control matrices, RACI matrices, workflow optimization, operational documentation, and bussiness process improvement. My approach combines practical experience, structured analysis, and clear communication to turn complex processes into simple, efficient, and easy-to-follow solutions.... Read more

Skills

j
jhurtadoconsult
Jesus Hurtado
Offline • 

See my services

Business Efficiency & Automation
I will create professional sops and business process documentation
From$55 / projectMore details

Portfolio

Work experience

Davivienda

Operations Manager/Head of Operations

Davivienda • Full-time

Oct 2006 - Jun 2026 • 19 yrs 8 mos

Led high-volume financial operations and multidisciplinary teams in a highly regulated environment. Responsible for process improvement, operational controls, contingency management, risk mitigation, workflow optimization, and service performance. Developed and improved procedures, controls, operating models, and documentation to increase efficiency, reduce operational risk, and ensure business continuity