j
jing_michael

Jing Michael B.

@jing_michael

Customer Support Specialist and AI Workflow Automation

Philippines
English
About me
9 years in customer support (Amazon, eBay, Netflix, Poshmark) — I know what breaks when support can't scale. I build the fix: AI agents and automation workflows (n8n, OpenAI, Gemini) for bookings, lead qualification, and follow-up. Live builds: - AI booking agent — books appointments, syncs Google Calendar, sends reminders, stops double-bookings. - Lead Qualifier agent — scores leads HOT/WARM/COLD in real time. End-to-end: design, AI logic, API/webhook integration, testing, docs. Tell me what's eating your time.... Read more

Skills

j
jing_michael
Jing Michael B.
Offline • 

See my services

AI Integrations
I will build an ai lead qualifier agent that scores leads using n8n
From$120 / projectMore details
AI Chatbot Development
I will build an ai appointment booking agent with n8n and google calendar
From$75 / projectMore details

Portfolio

Work experience

Poshmark

E-Commerce Specialist (TaskUs — Poshmark Account)

Poshmark • Full-time

Sep 2022 - Present • 3 yrs 10 mos

Customer support specialist for the Poshmark e-commerce platform, handling buyer/seller inquiries, order issues, and account support on a high-volume night shift account. Nine years total in customer support across Amazon, eBay, Netflix, and Poshmark accounts — built a track record of resolving issues accurately and consistently under high call/ticket volume.

Netflix

Technical Support Specialist (TaskUs — Netflix Account)

Netflix • Full-time

Sep 2021 - Oct 2022 • 1 yr 1 mo

Technical support specialist for Netflix subscribers, troubleshooting streaming, account, and device issues. Resolved technical problems efficiently for a high-volume consumer support account, building on a customer support background that now spans Amazon, eBay, and Poshmark as well.

eBay

eBay Subject Matter Expert (SME) (VXI Global Solutions)

eBay • Full-time

Aug 2019 - Jun 2021 • 1 yr 10 mos

Subject Matter Expert (SME) supporting eBay buyers and sellers — handled escalated cases, resolved complex account and transaction issues, and trained newer agents on platform policies and support standards. Part of a 9-year customer support career spanning Amazon, eBay, Netflix, and Poshmark accounts.