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jinodelmonte

Nino D

@jinodelmonte

Amazon Ecommerce

Philippines
English
About me
I am a driven professional with over four years of experience in high-volume customer support, retail merchandising, and administrative assistance. I have a proven ability to resolve complex issues, manage supplier relationships, and handle sensitive tasks efficiently. I leverage strong problem-solving skills and a proactive work ethic to contribute to growth-oriented organizations.... Read more

Skills

j
jinodelmonte
Nino D
Offline • 
Average response time: 1 hour

See my services

E-Commerce Store Management
I will handle your amazon seller account health and provide customer support
From$15 / projectMore details

Work experience

Verizon

Customer chat support

Verizon • Full-time

Dec 2025 - Aug 2026 • 8 mos

Resolved customer inquiries across simultaneous chat sessions while holding response quality inside SLA targets. Logged every interaction in CRM software for accurate, easy-to-hand-off documentation. Read customer needs quickly and routed each case through the correct company process.

Amazon.com

Customer support

Amazon.com • Full-time

Jan 2025 - Dec 2025 • 11 mos

Provided front-line support to Amazon third-party sellers on account health, listing management, and payments. Used Amazon's internal systems to investigate and resolve complex compliance issues. Escalated high-impact cases across Payments, Performance, Policy, and Technical Support teams and saw them through to resolution.