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jklotroupe

Jessica T

@jklotroupe

HR Learning Development Specialist

United States
English
About me
I am a SHRM-CP certified HR and Learning & Development professional with over 10 years of experience building scalable learning ecosystems. I specialize in instructional design, LMS governance, and employee experience across multi-site organizations. I am skilled at translating organizational strategy into capability-building experiences that align with culture and transformation goals.... Read more

Skills

j
jklotroupe
Jessica T
Offline • 

See my services

Organizational Development
I will be empowering excellent HR outcomes
From$750 / projectMore details
Organizational Development
I will provide professional HR consulting for your small business
From$750 / projectMore details

Portfolio

Work experience

Founder

Excellent Expectations

Jan 2026 - Present • 7 mos

Strategic Human Resources Professional, business owner, and organizational development leader with extensive experience leading full-cycle HR operations, employee engagement, talent acquisition, onboarding, training and development, compliance, and people-focused initiatives. As the Business Owner of Excellent Expectations, I provide HR consulting and people solutions designed to help organizations strengthen their workforce, improve processes, and create exceptional employee experiences. As a SHRM-CP certified Human Resources professional and TVC-SHRM Director of Technology, I bring a combination of HR expertise, technology leadership, and innovative problem-solving to support organizational effectiveness. Experienced in developing HR programs from the ground up, partnering with executive leadership, implementing employee-centered solutions, leveraging technology and AI-enabled tools, and driving continuous improvement across people and operational functions. Known for being a strategic and hands-on leader who builds strong relationships, translates organizational needs into actionable HR solutions, and creates programs that support employee engagement, development, retention, and long-term organizational success.

DIRECTV

Training Specialist I | Team Leader | Coach

DIRECTV • Full-time

Aug 2005 - May 2011 • 5 yrs 9 mos

Developed and deployed comprehensive learning plans for newly onboarded agents. Led technical and retention teams of 12–15 agents, providing ongoing coaching, performance feedback, and skills programming. Contributed to site leadership initiatives and L&D projects to build capability growth.