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English
$
USD
I will provide remote IT and technical support helpdesk services
Founder Principal Consultant
I am the Founder and Principal Consultant at Servia Support Solutions, specializing in helping Kenyan businesses enhance customer support and IT service delivery. My expertise spans process and SLA op...
About this Gig
Need reliable IT and technical support without hiring in-house? I've got you.
I bring 4+ years in technical and customer support including two years managing a support team at a healthcare-technology company plus hands-on experience across Windows, Linux, and Ubuntu. I resolve issues quickly and explain them clearly.
I can help with:
Software, hardware and OS troubleshooting
Email, account and end-user support
Ticketing, escalation and support documentation
Remote setup, installs and configuration
Calm, responsive, and comfortable working across time zones.
Message me before ordering so I can scope your issue and recommend the right package.
Device:
Desktop
•
Laptop
•
Mobile
•
Tablet
•
Printer
Operating system:
Windows
•
Linux
•
IOS
•
Android
•
Ubuntu
FAQ
Can you connect remotely?
Yes, via AnyDesk, TeamViewer, or Google Meet screen-share, whichever you prefer.
What if you can't fix it?
If an issue is outside what's realistically solvable remotely, I'll tell you honestly and refund that portion.
