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Joan
@joan_nabwire
Relationship Officer
Uganda
English
About me
Ex-Relationship Officer, Finance Trust Bank Uganda (3+ Yrs) | Fintech Onboarding & Retention Specialist
Managed 500+ high-value clients under strict KYC compliance with 98% retention. Trained in de-escalation & first-contact resolution.
I help US fintech startups onboard users faster and reduce churn.
Tools: Zendesk, HubSpot | Services: Customer Support, KYC Onboarding, Customer Success, Virtual Assistance | EST & PST | 24h Response | Let's grow!
Skills
Joan
Offline •
Average response time: 1 hour
See my services
Customer Support
I will be your fintech customer onboarding and virtual assistant
Work experience
Relationship Officer
Finance Trust Bank Uganda • Full-time
Jan 2021 - Mar 2025 • 4 yrs 2 mos
Relationship Officer | Finance Trust Bank Uganda | Feb 2022 - Mar 2025 Managed KYC/AML onboarding for 500+ high-value clients with 98% retention under strict banking compliance (KYC, confidentiality, data protection). Delivered premium Customer Support via email/chat, trained in de-escalation & first-contact resolution for sensitive financial inquiries. Used Zendesk & HubSpot for ticketing, CRM management and retention follow-ups. Provided Virtual Assistance for account opening, document verification and churn reduction. Bank-level trust meets startup speed - now helping US fintech startups onboard faster.
