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Joan D
@joandlssnts_
IT Service Desk Acting Team Lead
Philippines
English, Tagalog
About me
Hi, I'm Joan! I'm an IT support professional with 4 years in enterprise service desk operations, including 2+ years as Acting Team Lead for a 20-person team. I've resolved 5,000+ IT incidents using ServiceNow, and I'm experienced in Microsoft 365 and Active Directory administration, Windows/macOS troubleshooting, and networking basics (TCP/IP, DNS, VPN). I bring a patient, step-by-step approach — especially helpful if you're not very tech-savvy. Whether you need a one-time fix or ongoing support, I'm reliable, detail-oriented, and quick to learn new tools. Looking forward to helping you!
Skills
Joan D
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See my services
Technical Support
I will provide remote IT support and tech troubleshooting
