Joan Rodriguez

@joansebastia954

Colombia

English

About me

Hi Fiverr Community, I´m Joan Rodriguez, it´s a pleasure to meet and work with you by sharing the valuable experience I got along the past 11 years in BPO-Workforce Team department with a remarkable background managing: 1. Different account billing methods [ as per minute, per transactions, per FTE, per AHT-CAP, productive hours, etc... ] 2. Expertise in process optimization 3. Staffing projections short-mid-long term 4. Intraday management recommendations 5. Staffing wise opportunities 6. Hiring strategies... Read more

Skills