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João Gonçalves
@joaogoncalvescs
IT Support Specialist
Portugal
Portuguese, English, Spanish
About me
I’m an IT Support and Systems Specialist with 10+ years of hands-on experience helping users and small businesses troubleshoot hardware, software, operating system and network issues. I work with Windows, Linux and macOS, providing system setup, diagnostics, remote support and connectivity troubleshooting. My background combines real-world IT experience with technical training from Cisco and IBM. I focus on structured troubleshooting, root-cause analysis, clear communication and practical solutions.
Skills
João Gonçalves
Offline •
See my services
Technical Support
I will provide remote IT support and computer troubleshooting
Support & IT
I will advise you on upgrade and optimization for you PC or laptop
Portfolio
Work experience
IT Technician & Technical Support Specialist (Founder)
SellFix • Self-employed
May 2019 - Mar 2026 • 6 yrs 10 mos
▸Diagnosed and repaired hardware and software issues across smartphones, laptops and desktop computers. ▸Performed Windows and macOS troubleshooting, operating-system installation, upgrade and recovery, software installation and system configuration. ▸ Performed hardware repairs and upgrades including screen replacements, charging ports, RAM and SSD upgrades. ▸ Delivered remote technical support using AnyDesk and Chrome Remote Desktop. ▸ Documented technical issues and solutions to improve troubleshooting consistency. ▸ Managed customer communication, procurement, supplier relationships and post-service support while independently operating the business.
Inside Sales
Medicare • Part-time
Sep 2023 - Sep 2025 • 2 yrs
▸Managed 30+ daily customer interactions in Portuguese, English and Spanish. ▸Provided customer support on specific product questions and functionality. ▸Used CRM systems to maintain customer information and track customer interactions. ▸Developed strong communication, active listening and structured problem-solving skills in a KPI-driven environment.
Business Manager
ProSound • Full-time
Aug 2019 - Apr 2022 • 2 yrs 8 mos
▸ Store management and commercial operations. ▸ Customer support and sales management. ▸ Operational responsibility and administrative support.
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