Browse categories
Explore
Fiverr Pro
English
$
USD
João Gonçalves
@joaogoncalvescs
IT Support Systems Specialist
Portugal
Portuguese, English, Spanish
About me
I’m an IT Support and Systems Specialist with 10+ years of hands-on experience helping users and small businesses solve hardware, system and network issues across the US, Portugal and remote environments.
I work with Windows, Linux and macOS, providing troubleshooting, system setup, user support and connectivity solutions. My background combines real-world technical work with modern IT training from Cisco and IBM, allowing me to diagnose problems properly and fix root causes, not just symptoms.
Clear communication, documentation and fast resolution are part of how I work.
Skills
João Gonçalves
Offline •
Average response time: 1 hour
See my services
Technical Support
I will provide remote IT support for your devices
Support & IT
I will advice you on upgrade and optimization for you PC or laptop
Portfolio
Work experience
Owner and Leader Technician
SellFix • Self-employed
May 2019 - Present • 7 yrs
● Diagnosis and repair of hardware failures and operating systems. ● Troubleshooting Windows and Linux for end users. ● Configuration and optimization of devices, security policies and preventive maintenance. ● Incident logging and documentation of applied technical solutions. ● Technical consulting and ongoing end user support
Call Center Operator
Medicare • Part-time
Sep 2023 - Sep 2025 • 2 yrs
● Consultative sales inbound and outbound on PT/EN/ES under cold leads. ● Customer-facing sales role focused on communication, needs assessment and solution presentation ● Developed strong interpersonal, negotiation and customer relationship skills
Store Manager
ProSound • Full-time
Aug 2019 - Apr 2022 • 2 yrs 8 mos
● Store management and commercial operations. ● Customer support and sales management. ● Operational responsibility and administrative support.
1 Reviews
| (1) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
1-1 out of 1 Reviews
Sort By
Most relevant
rafapincarvalho
Portugal
Helpful?
