j
joaovitorgsct

João Vitor

@joaovitorgsct

Professional Customer Service

Brazil
Portuguese
About me
Hi! I am a CX Specialist with strong experience in remote support (Voice & Live Chat), e-commerce post-sales, and technical/financial helpdesk for major retail and telecom brands. My Services included : • Live Chat, Email & Voice Support. • E-commerce Post-Sales (Order tracking, returns, app support). • Financial Support (Billing, disputes, credit cards). Need a reliable native Portuguese speaker to handle your customer service? Send me a message!... Read more

Skills

j
joaovitorgsct
João Vitor
Offline • 

See my services

Customer Support
I will be your native portuguese customer service agent
From$5 / projectMore details

Work experience

Renner

Customer Service & E-commerce Support Specialist

Renner • Full-time

Aug 2025 - Jun 2026 • 10 mos

• Handled remote customer support across voice (credit card desk) and chat (e-commerce) channels. • Managed financial support: credit card issuance, limit management, invoice disputes, and duplicate bills. • Resolved post-sales issues: order tracking, account updates, returns, delays, and ticket escalation.

Vivo

Customer Experience Representative (E2E) - Level III

Vivo • Full-time

Nov 2023 - May 2025 • 1 yr 6 mos

• Provided remote end-to-end customer support, consultative sales, and plan upgrades (mobile, fiber, TV). • Performed technical troubleshooting, remote network diagnostics, and field technician dispatch. • Managed financial requests: invoice disputes, plan changes, payment processing, and account unblocking.