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JOHN
@joe_crowns
CRM AND SOFTWARE INTEGRATION
Nigeria
English
About me
I help businesses set up helpdesk systems, CRM integrations, and customer support automation. I specialize in platforms like Zendesk, Zoho Desk, ServiceNow, Freshdesk, Crisp, Talkdesk, RingCentral, Dialpad, Aircall, Textline, Brevo, and SendPulse. From ticket management and live chat setup to SMS automation, contact centre configuration, API integrations, and workflow automation, I help businesses connect their tools, reduce manual tasks, and improve customer communication. Let's simplify your business operations!
Skills
JOHN
Offline •
Average response time: 1 hour
See my services
CRM Management
I will setup zendesk zohodesk fin servicenow freshdesk jotforms tidio freshcaller
CRM Management
I will setup textline dialpad assembled ringcentral aircall sms automation teamsupport
Work experience
Fiverr
Freelance • 2 yrs 11 mos
Workflow Automation & Software Integration Specialist
Aug 2025 - Present • 1 yr 3 mos
Worked with platforms including Crisp, HelpCrunch, Brevo, SendPulse, and LocaliQ to configure customer communication systems and supported integrations. Specialized in workflow automation, API connections, webhook configuration, and reducing repetitive business tasks.
CRM & Helpdesk Integration Specialist
Mar 2025 - Present • 1 yr 8 mos
Specialized in setting up and configuring CRM and helpdesk platforms, including Zoho Desk, Zendesk, Freshdesk, and ServiceNow. Worked on ticket management, customer support workflows, system configuration, and software integrations to improve business operations.
Customer Support & Contact Center Automation Specialist
Freelance
Jan 2025 - Present • 1 yr 10 mos
Focused on configuring customer communication and contact centre platforms such as RingCentral, Dialpad, Aircall, Talkdesk, and Textline. Services include SMS automation, call workflow configuration, notification setup, and customer communication processes.
