Joe-cole

Social commerce maintainance

Upwork • Freelance

Jan 2024 - Present • 2 yrs 8 mos

I have experience supporting ecommerce businesses with social commerce maintenance, platform account issues, and day-to-day management across TikTok Shop, Instagram, and Facebook. My work focuses on helping online sellers maintain their presence on social commerce platforms while addressing account restrictions and other issues that can affect their ability to operate and sell. A major part of my work is TikTok account and Shop support. I have helped sellers dealing with account suspension, Shop deactivation, policy and Community Guidelines violations, permanent restrictions, rejected appeals, and situations where they were unable to find or submit an appeal. I review the available enforcement information, identify the issue described by the platform, and prepare clear, case-specific appeal responses based on the circumstances provided by the client. I have also supported businesses experiencing Instagram account deactivation and access-related issues. My role involves reviewing the notification or restriction, helping the client understand the reason given, gathering relevant information, and preparing an appropriate response for the platform's review process. Alongside account support, I work with social commerce maintenance, including reviewing shop issues, maintaining product and business information, checking platform-related problems, and helping sellers keep their social selling channels organized. Every case is different, so I avoid relying on generic responses. I take time to understand what happened, review the information available, and provide practical guidance tailored to the specific platform and issue. My goal is to make complicated social commerce problems easier for business owners to understand and give them a clear, structured path for addressing the issue.