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john_wick581

RAHEEL TAHIR

@john_wick581

E Commerce Customer support , Customer Service Representative

Pakistan
English
About me
I am an experienced E-commerce Customer Service Representative with strong expertise in providing professional, efficient, and customer-focused support. I have experience handling customer enquiries, order-related issues, returns, refunds, replacements, delivery problems, complaints, and marketplace cases. My responsibilities include reviewing order details, checking tracking information, investigating customer concerns, communicating with customers professionally, and providing suitable resolutions in accordance with company and marketplace policies.... Read more

Skills

j
john_wick581
RAHEEL TAHIR
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will provide professional customer support and chat support
From$200 / projectMore details

Work experience

Forward

Customer Service Representative | E-commerce Customer Support

Forward • Full-time

Jul 2025 - Present • 1 yr 2 mos

Handled day-to-day customer support and order management for e-commerce marketplaces, including eBay, Amazon, B&Q, and OnBuy. Responsibilities included responding to customer enquiries, managing returns and refunds, handling item-not-received cases, investigating courier and delivery issues, arranging replacements, resolving damaged/incorrect/missing-item complaints, providing order and dispatch updates, and following marketplace policies and procedures.