Joanna M

Supervising Social Worker

Bradford Children and Families Trust • Full-time

Nov 2011 - Nov 2025 • 14 yrs

Professional Experience & Achievements I bring over 14 years of professional experience as a Supervising Social Worker, combined with a strong background in sales, personal assistance, customer service, and running multiple online businesses. In my role as a Supervising Social Worker, I managed and supported up to 20 families at a time, carrying out detailed assessments, writing comprehensive reports, and ensuring high standards of care and compliance. This required exceptional attention to detail, strong written communication, and the ability to analyse complex information clearly and accurately. I regularly attended and contributed to professional meetings, working with multiple stakeholders and adapting my communication style to suit different audiences. My role demanded high levels of organisation, time management, and the ability to meet strict deadlines in high-pressure environments. Alongside this, I have hands-on experience building and managing three Etsy shops, where I create product listings, write SEO-optimised descriptions, and handle customer interactions. This has strengthened my digital skills, commercial awareness, and ability to produce engaging, high-quality content. Earlier in my career, I worked in sales, as a personal assistant, and in customer service roles. These positions developed my confidence with technology, client communication, problem-solving, and delivering a high standard of service. Key Skills & Strengths Strong writing and reporting skills Excellent attention to detail and accuracy Professional communication across diverse audiences Time management and ability to meet deadlines Analytical thinking and problem-solving Customer-focused approach Experience using digital tools, platforms, and AI-assisted workflows Overall, I combine professional discipline with creativity and adaptability, allowing me to deliver reliable, high quality work across a range of tasks.