Jonas Becker

Voice AI Solutions Engineer

Studio 35

May 2025 - Feb 2026 • 9 mos

As an Independent Voice AI Solutions Engineer, I specialize in designing intelligent conversational systems that enable businesses to automate customer communication without sacrificing quality or personalization. My work combines Voice AI, Large Language Models, speech recognition, speech synthesis, and workflow automation to create AI-powered receptionists, virtual assistants, customer support agents, sales assistants, and appointment booking systems capable of operating around the clock. I have implemented custom voice solutions for businesses seeking to improve customer engagement, reduce operational costs, and increase efficiency. My development process covers conversation architecture, prompt engineering, backend integrations, telephony configuration, API development, automation workflows, testing, deployment, and ongoing optimization. Every project is built around the client's operational requirements, ensuring each AI agent understands business logic, follows customized workflows, and provides consistent customer experiences. My technical expertise includes integrating Voice AI platforms with CRMs, Google Calendar, Airtable, HubSpot, Salesforce, payment processors, cloud databases, messaging platforms, and third-party APIs using secure webhook-based integrations. I also optimize speech quality, latency, response accuracy, and workflow performance to create AI voice experiences that feel natural while remaining dependable in production environments. I believe successful AI automation is measured by business outcomes rather than technology alone. For that reason, I focus on delivering scalable, maintainable, and user-friendly solutions that help businesses improve productivity, increase customer satisfaction, and automate communication processes through reliable conversational AI.

AI Automation Consultant & Voice Systems Developer

Manual Therapy Associates • Freelance

Aug 2024 - May 2025 • 9 mos

As a Freelance AI Automation Consultant and Voice Systems Developer, I work with startups, agencies, and growing businesses to design intelligent communication systems that combine AI voice technology with business automation. My role extends beyond software development to include process analysis, automation strategy, solution architecture, system integration, implementation, testing, deployment, and continuous optimization. I develop custom AI voice agents capable of handling inbound customer support, outbound sales calls, lead qualification, appointment scheduling, customer onboarding, follow-up campaigns, FAQ handling, and virtual receptionist services. By leveraging modern Voice AI platforms including Vapi AI, Retell AI, Bland AI, ElevenLabs, PlayHT, LiveKit, Pipecat, and Deepgram alongside OpenAI technologies, I build conversational experiences that sound natural while delivering accurate, context-aware responses. In addition to voice agent development, I create advanced workflow automations using n8n, Make.com, Zapier, and REST APIs, connecting AI systems with CRM platforms, communication tools, cloud databases, scheduling software, payment systems, and business intelligence applications. These integrated solutions reduce manual workloads, improve operational efficiency, and provide organizations with scalable automation capable of supporting business growth. Throughout every project, I maintain a strong focus on communication, documentation, clean system architecture, security, and long-term maintainability. My objective is to deliver practical AI solutions that simplify operations, improve customer interactions, and provide measurable business results while ensuring clients have dependable systems they can confidently rely on as their businesses continue to expand.

AI Calling Agent & Business Automation Specialist

Airpuria • Freelance

Mar 2024 - Nov 2024 • 8 mos

As an AI Calling Agent and Business Automation Specialist, I help businesses modernize customer communication by developing intelligent AI-powered calling solutions that automate repetitive tasks while maintaining natural, human-like conversations. My work focuses on building custom inbound and outbound AI calling agents that answer customer inquiries, qualify leads, schedule appointments, perform follow-up calls, collect customer information, conduct surveys, and seamlessly transfer conversations to human representatives whenever necessary. Every solution is designed around the client's workflow rather than using a generic template. I begin by understanding business objectives, mapping customer journeys, and designing conversational experiences that improve efficiency while maintaining a professional customer experience. Using platforms such as Vapi AI, Retell AI, Bland AI, ElevenLabs, Deepgram, and OpenAI, I create scalable voice systems capable of handling real-world customer interactions with high accuracy and reliability. Beyond voice agent development, I design complete automation ecosystems using n8n, Make.com, and Zapier, integrating AI systems with CRM platforms, scheduling applications, payment gateways, cloud databases, Google Workspace, HubSpot, Salesforce, and other business tools through APIs and webhooks. These automations reduce manual work, eliminate repetitive processes, improve data consistency, and provide businesses with centralized workflow management. My approach emphasizes performance, maintainability, scalability, and long-term reliability. Every implementation includes extensive testing, prompt optimization, workflow validation, deployment support, and documentation to ensure clients receive production-ready systems that continue delivering measurable business value long after deployment.