j
jonathan_mentz

Jonathan M

@jonathan_mentz

Operations, Events Guest Experience Professional

South Africa
English, Afrikaans, Dutch
About me
I am a multilingual operations, events, and guest experience professional with a strong foundation in hospitality leadership and business development. I bring a structured, risk-aware approach to teams, with a natural ability to identify weak points and improve service flow. My experience combines high-pressure management with emerging AI automation capability.... Read more

Skills

j
jonathan_mentz
Jonathan M
Offline • 
Average response time: 1 hour

See my services

Business Efficiency & Automation
I will streamline your hospitality business with ai automation
From$500 / projectMore details
Wix
I will build a mobile first one page website prototype for your business
From$500 / projectMore details

Work experience

Upwork

Front of House manager at Val de vine

Upwork • Freelance

Nov 2025 - Present • 8 mos

I specialize in hospitality operations, guest experience, events, business development, and AI-supported systems improvement. With over nine years of hospitality experience, I have built strong skills in front-of-house management, premium guest relations, team coordination, event support, service flow, and operational problem-solving. I work well in high-pressure environments where clear communication, leadership, attention to detail, and customer experience are essential. My strengths include identifying operational weaknesses, improving systems, supporting staff training, organizing workflows, and helping teams deliver more consistent and professional service. I also have experience with marketing support, social media content, promotions, themed events, quiz nights, guest engagement, and hospitality campaign planning. Alongside my hospitality background, I have developed strong capabilities in AI automation, project development, business validation, prompt engineering, workflow design, and digital systems planning. My current projects include AI business tools, automation systems, trading bot development, AI employee agency concepts, and structured business roadmaps. I bring a practical, creative, and solutions-focused approach to every project. I am especially valuable to businesses that want to improve service quality, strengthen internal systems, create better guest experiences, and use modern technology to operate more efficiently.