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joserhea

Rhea J

@joserhea

Your AI Powered Sidekick for Content Copy and Chaos Control

Australia
English, Hindi
About me
Hi! I'm a freelance content creator & VA with experience in writing, design, customer support, and admin work. I also use AI tools (ChatGPT, Claude, Gemini Pro) to deliver faster, smarter results. What I help with: ✅ Content writing & copywriting ✅ Social media captions & Canva designs ✅ VA/admin support (email, research, data entry) ✅ AI-assisted research, drafts & ideas New to Fiverr, but bring real hands-on experience. I value clear communication and quick turnarounds — message me anytime before ordering!... Read more

Skills

j
joserhea
Rhea J
Offline • 
Average response time: 3 hours

See my services

Promotional Articles
I will write scroll stopping copy for your blog or website
From$10 / projectMore details

Work experience

Self_Employed

Casual Photographer

Self Employed • Freelance

Dec 2020 - Present • 5 yrs 7 mos

Actively Photographing and maintaining it on my Insta page: eagleeye_photography26

AI Solutions Specialist

TRADING • Full-time

Mar 2025 - Feb 2026 • 11 mos

- Managed the end-to-end administration of the Ingenious.ai conversational AI platform across multiple brands, including chatbot configuration, intent libraries, NLP training, workflow setup, and deployment support. - Improved intent recognition accuracy to 80%+ and reduced fallback rates by 30% through transcript analysis, dataset refinement, and LLM-assisted optimization. - Gathered business requirements from Support, Product, and Technology stakeholders and translated them into chatbot conversation flows and automation logic. - Conducted UAT and regression testing for chatbot launches and enhancements, achieving high response accuracy and resolving pre-release issues. - Analyzed chatbot performance trends and delivered monthly KPI reports covering containment, fallback, CSAT, deflection, and improvement opportunities. - Partnered with external vendor Ingenious.ai and internal teams to implement feedback-driven enhancements and support GenAI proofs-of-concept. - Contributed to Salesforce Agentforce migration planning, including knowledge base preparation, service AI flow design, and agentic AI readiness.