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Jose J
@josesilvajulio
Customer Service and Operations AI Automation
Portugal
Portuguese, English
About me
I have over 8 years of experience in customer service, operations, team coordination and technical support. I worked as a Cinema Supervisor, ensuring service quality, solving issues and supporting daily workflows. I also have experience in sales, stock management and evaluating electronic devices. I am organized, proactive and quick to learn new tools. I can support administrative tasks, customer service, data entry and general virtual assistance.
I speak Portuguese and English (C2 level) and I value clear communication, reliability, and professionalism.
Skills
Jose J
Offline •
Average response time: 1 hour
See my services
General Assistance
I will be your reliable virtual assistant for admin tasks and customer support
Data Typing
I will do accurate data entry, excel tasks and document organization
Work experience
Cinema Supervisor — Cinemas NOS
Cinema NOS • Full-time
Mar 2024 - Present • 2 yrs 2 mos
• Supervised teams and supported daily operational management. • Ensured high-quality customer service and smooth client experience. • Managed queues, solved issues, and coordinated tasks. • Assisted with ticketing, bar service, and shift organization.
Cinema Technician — Cinemas NOS
Cinemas NOS • Part-time
Apr 2019 - Mar 2024 • 4 yrs 11 mos
• Provided customer service and front-desk support. • Sold tickets and bar products. • Operated projection systems and technical equipment. • Supported daily cinema operations.
Retail Assistant
CeX • Full-time
May 2018 - Jan 2019 • 8 mos
• Bought, sold, and traded electronic devices. • Performed technical tests to assess device condition. • Managed stock organized the store, and assisted customers. • Maintained equipment and ensured a clean working environment.
