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josh_l_warner

Josh W

@josh_l_warner

Remote IT Support: Cybersecurity, Systems, Administration, and Networking

United States
English
About me
Experienced IT professional with 20+ years of hands-on experience in systems administration, networking, cybersecurity, and web technologies. Proven ability in technical troubleshooting, user support, and administrative operations. Highly proficient in Microsoft Office and Excel, with working knowledge of web design and digital tools. Known for rapid issue diagnosis, workflow optimization, and delivering reliable, efficient solutions independently or within team environments. "Strive not to be a success, but rather to be of value." - Albert Einstein... Read more

Skills

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josh_l_warner
Josh W
Offline • 

Work experience

Business Owner

JLW Headlight Restoration Service • Self-employed

Mar 2018 - Present • 8 yrs 2 mos

Coordinate travel arrangements and scheduled appointments. Prepare reports, presentations, and correspondence. Maintain confidential client and employee information while performing data entry and database updates. Handle inquiries from clients, vendors, and staff, ensuring excellent communication and organization.

Customer Service Rep

CDI • Full-time

May 2012 - Feb 2019 • 6 yrs 9 mos

Delivered exceptional customer service, resolving inquiries and complaints in a timely manner. Managed high call volumes and exceeded performance metrics. Provided technical assistance and product information to customers, upselling when appropriate. Assisted in website troubleshooting, order placement, and account management.