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Joshua Esibes
@joshuaesibes
Appointment Setter l Customer Service Specialist
Philippines
English
About me
Results-driven professional with over 10 years of experience in customer service, specializing in financial accounts, retention, and sales. Skilled in handling customer concerns, building relationships, and delivering quality service. With 5 years as an appointment setter, experienced in lead generation, scheduling, and supporting sales teams. Organized, adaptable, and committed to achieving results with a customer-focused approach.
Skills
Joshua Esibes
Offline •
Average response time: 1 hour
See my services
Other Builders
I will create a website,logistics, voice ai and saas
Work experience
Appointment Setter
Kin Insurance
Feb 2024 - Jan 2026 • 1 yr 11 mos
Handled outbound and inbound calls to connect with potential clients interested in home insurance solutions. Qualified leads by gathering relevant information, assessing customer needs, and scheduling appointments for licensed insurance agent
Appointment Setter
Northern Ohio Insurance Partners • Freelance
Jan 2022 - Jan 2024 • 2 yrs
Responsible for making outbound and receiving inbound calls to generate and qualify leads for insurance services. Engaged with potential clients to introduce products, assess their needs, and schedule appointments for licensed agents. Maintained accurate records of customer interactions using CRM systems and ensured timely follow-ups to maximize conversions.
Technical Support
Global payments
Aug 2018 - Dec 2021 • 3 yrs 4 mos
Provided technical support for payment processing systems, ensuring smooth and secure transactions for clients. Assisted customers in troubleshooting hardware and software issues related to payment terminals, online payment platforms, and account access. Diagnosed and resolved technical problems efficiently while maintaining high customer satisfaction.
