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I will troubleshoot and fix your windows or mac computer
Remote IT Support for Windows, Mac and Microsoft 365
I’m an experienced IT support professional providing remote technical support for individuals and small businesses. I troubleshoot Windows and Mac computers, software issues, Microsoft 365, email, fil...
About this Gig
Having trouble with your Windows PC or Mac? I provide professional remote IT support to diagnose and troubleshoot computer problems without the need for an in-person visit.
I can help with:
- Slow computer performance
- Windows and macOS problems
- Software errors and installation issues
- Startup and login problems
- Updates and configuration
- Email and Microsoft Office issues
- Printer and peripheral setup
- Browser and general computer problems
I have over 10 years of professional IT support experience and hold CompTIA A+ and Security+ certifications. My approach is straightforward: identify the problem, explain what is happening clearly, and work toward the most practical solution.
Please message me before ordering with a brief description of the problem. This allows me to confirm that the issue can reasonably be addressed through remote support and help you choose the appropriate package.
Remote support requires the computer to be operational enough to connect remotely. Hardware repairs and problems requiring physical access are not included.
Device:
Desktop
•
Laptop
Operating system:
Windows
•
OSX
Other Support & IT Services I Offer
FAQ
Can you fix any computer problem remotely?
No. Some problems require physical access or hardware repair. Please message me with a description of the issue before ordering so I can confirm whether remote support is appropriate.
How will you connect to my computer?
Remote support sessions are typically conducted through Microsoft Teams. We can use screen sharing to troubleshoot the issue together, and I will provide simple instructions for getting connected before the session.
Do you support both Windows and Mac?
Yes. I provide remote troubleshooting and technical support for both Windows PCs and Mac computers.
What happens if the problem cannot be fixed remotely?
I will troubleshoot the issue and explain what I find. If the problem requires hardware repair, physical access, or another service that cannot be completed remotely, I will explain the recommended next steps.
Is remote support secure and will I remain in control of my computer?
Yes. Remote support is performed through a secure support session, and you remain in control of your computer. I will only access what is necessary to troubleshoot the issue. Never send passwords or MFA codes through Fiverr.
