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jotham4o

Jotham J

@jotham4o

Technical Support Specialist, Customer Support, Software Engineer

Rwanda
English, Kinyarwanda
About me
Reliable technical & customer support specialist with 3 years of experience (CCI Rwanda, Air Canada support). Software engineering student skilled in Java, C++, SQL, and JavaScript. Fluent in English and French. I deliver clear communication, fast turnaround, and careful attention to detail.... Read more

Skills

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jotham4o
Jotham J
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will provide professional english customer support
From$15 / projectMore details
Bug Fixes
I will fix bugs and debug your software
From$15 / projectMore details

Work experience

CCI

Customer Support Representative

CCI

Mar 2025 - Oct 2025 • 7 mos

• Provided technical and customer support for clients across multiple digital platforms, resolving issues efficiently under time pressure. • Collaborated with cross-functional teams to improve customer experience and system usability. • Built strong attention to detail and adaptability working in a fast-paced, remote-ready environment.

Air_Canada

Customer Support Representative

Air Canada

Nov 2023 - Feb 2025 • 1 yr 3 mos

• Delivered technical and customer support across digital platforms in a fast-paced, multicultural, remote environment. • Helped users navigate complex systems safely, developing strong problem-solving and troubleshooting skills. • Strengthened documentation and collaboration practices while working across distributed teams.